By booking or participating in Women's Trad Festival, you (“you”) agree to these Terms & Conditions (the “Terms”) laid out by Women's Trad Festival (“us”). “Tickets” refers to your ticket for Women's Trad Festival. “Event” refers to the Women's Trad Festival in its entirety.
1. PURCHASING TICKETS
1.1 Tickets you purchase are for your personal use. There is a limit of one ticket per person. You must not re-sell or transfer (or seek to re-sell or transfer) your ticket. A breach of this condition will entitle WTF to cancel the tickets without prior notification, refund, compensation or liability.
1.2 If there is a maximum order permitted per person, per card or per household and you order or buy more tickets than the maximum permitted we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.
1.3 An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
1.4 If you are purchasing a 'parent & child' ticket, you are purchasing a ticket for yourself and your child. You must attend the festival with your child, and you will be responsible for them whenever they are not climbing. Please note these tickets are for children aged 8 and over.
Our contact details are . Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. If you are going to be away from home prior to the Event we recommend providing us with a mobile number. In the event of any changes which you need to know about we cannot be held responsible for not being able to contact you in these circumstances.
2. CANCELLATION RIGHTS AND REFUNDS
2.1 Tickets cannot be transferred or exchanged once purchased.
2.2 If you can no longer attend Women's Trad Festival, please let us know and we will refund you minus a £15 administration fee. Please note refunds will not be possible on or after 1st July 2021.
3. CANCELLATION, CHANGE OR POSTPONEMENT OF AN EVENT
3.1 We will do our best to inform you of any change to or cancellation of the Event, but cannot be held responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
3.2 You should always check that the Event is going ahead at the scheduled date, time and venue via the website at .
3.3 If the Event is cancelled WTF will try to inform you. This will be via email. In urgent cases it may be by phone.
3.4 If the Event is cancelled by WTF you will normally be offered a refund (dependent on circumstances).
3.5 If the Event is cancelled because of restrictions due to COVID-19, WTF will refund you minus a non-refundable fee of £30. If you are purchasing a Leader deposit or a ticket for the RCI Trainee course, this is fully refundable.
3.6 In the event of a refund following cancellation, WTF will not be liable for any costs of travel, accommodation or other related goods or services.
3.7 If you have purchased a Leader deposit, if you do not attend the festival as a Leader, this is non-refundable.
4.1 If for any reason you are entitled to a refund, ticket cost will be refunded as follows; up to 1st July: the cost of your ticket minus any transaction fees and a £15 administration fee, after and including 1st July: no refund.
4.2 Entrants wishing to withdraw must inform the organiser by email (), the date of the email will be taken as the date of withdrawal. Telephone, Facebook or Instagram messages are not acceptable.
4.3 Any refund will usually be paid using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your email requesting withdrawal, whichever is later.
4.4 For more information about refunds, please contact us at .
4.5 No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.
5. ATTENDING THE EVENT
5.1 Admission to an event is at all times subject to any terms, conditions or rules of the WTF, the activity providers and the venue operator. If you breach those terms, conditions or rules then WTF may refuse admission or require you or other ticket holders to leave the venue.
5.2 Amongst other things you will need to comply with health and safety rules. WTF have rights to refuse admission or eject you if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances.
5.3 Before you finalise your booking, please read all the information that applies to the event Event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the Event.
5.4 When you receive your tickets check the details carefully.
5.5 The Event, including all activities and sporting events, are likely to be filmed and/or photographed for promotion after the event. By purchasing a Ticket and taking part in the Event you are giving permission for your image to be used in any future promotion. These images and recordings remain the property of WTF and there will be no money paid to you if your image is used.
5.6 WTF can take no responsibility for the loss (including theft) or damage of any personal property or equipment which you bring to the Event.
6. DISCLAIMER AND LIABILITY
6.1 Whilst we endeavour to ensure that the information in this website is correct as at the date it is posted, Women's Trad Festival does not warrant the accuracy and completeness of the material on this website and the information on this website may be out of date.
6.2 All details are subject to change and alteration at the sole discretion of WTF. See General Terms and Conditions for rules on cancellation and refunds.
The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and WTF are subject to the exclusive jurisdiction of the English Courts.